The Airside Experience Specialist is responsible for guiding and supporting the Airside Experience team, ensuring services for aircraft, crew, cargo, and guests are delivered with precision, safety, and exceptional care. This role requires a flexible schedule, including evenings, weekends, and holidays, and the ability to work in outdoor environments near active aircraft and equipment.
Requirements
- Monitor the performance of Airside Experience Specialists and/or Associates
- Coordinate, assign duties, and provide shift supervision to qualified Airside Experience Specialists and/or Associates on shift
- Provide on-the-job training and assistance to Airside Experience Specialists and/or Associates
- Serve as a resource on all guest service matters and as an escalation point for guest inquiries
- Work as part of a team to conduct airside operations safely and efficiently
- Collaborate, cooperate, and work closely with all team members, guests, clients, vendors, and aircraft crewmembers
- Operate and drive ground service equipment
- Load and unload luggage and other cargo into/out of aircraft
- Provide professional and friendly guest service
- Offer safe, convenient, and courteous transportation when driving shuttle vehicle with guests
- Maintain safe, clean, and secure ramps and operations
- Fuel handling, including fuel quality control, fuel receipt, inventory and maintaining accurate related documentation
- Understand, comply with, and enforce all operational, safety, and guest service requirements
- Stop work when an unsafe condition or act is likely to cause harm to people, the environment, our assets, or to our reputation
- Abide by emergency response procedures
- Understand, comply with, and enforce all security protocols
- Create accurate records pertaining to time worked and activities and services performed
Benefits
- Medical/prescription drug, dental, and vision Insurance
- Health Savings Account
- Flexible Spending Accounts
- Life Insurance
- Disability Insurance
- 401(k)
- Critical Illness, Hospital Indemnity and Accident Insurance
- Identity Theft and Legal Services
- Paid time off
- Paid Maternity Leave
- Tuition reimbursement
- Training and Development
- Employee Assistance Program (EAP) & Perks
