As an Airside Experience Specialist, you will deliver a seamless, personalized, and welcoming experience for every guest, crew member, and aircraft in our care. This dynamic role requires exceptional hospitality with hands-on operational support to ensure our guests feel cared for, from wheels down to wheels up.
Requirements
- Work as part of a team to conduct airside operations safely and efficiently in accordance with established policies and standard operating procedures (SOPs)
- Collaborate, cooperate, and work closely with all team members, guests, clients, vendors, and aircraft crewmembers to ensure service needs are met
- Operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, stair trucks, etc.
- Load and unload luggage and other cargo into/out of aircraft and from/into the PAT, guest vehicle, or other mode of transportation
- Provide professional and friendly guest service while exhibiting a positive and helpful attitude to everyone at all times
- Maintain safe, clean, and secure ramps and operations
- Follow emergency response procedures during critical events
- Understand, comply with, and enforce all operational, safety, and guest service requirements for all aspects of the job
- Create accurate records pertaining to time worked and activities and services performed
Benefits
- 401(k)
- Critical Illness, Hospital Indemnity and Accident Insurance
- Identity Theft and Legal Services
- Paid time off
- Tuition reimbursement
- Training and Development
- Employee Assistance Program (EAP) & Perks