As a Guest Experience Specialist, you will be the first and last impression for our guests, providing exceptional service and creating memorable experiences. You will be responsible for greeting guests, coordinating services, and providing concierge services, among other tasks.
Requirements
- Meet and greet guests and crews as they arrive at our facility and provide a warm, friendly greeting
- Effectively collaborate, cooperate, and work closely with all team members, guests, and other visitors
- Accurately receive, dispatch, and completely process guest purchases and fuel transactions
- Provide visitors with a wide array of concierge services
- Manage guest, crew, and/or visitor inquiries, resolve requests, handle billing disputes, and address concerns
- Maintain a working knowledge of Signature’s facilities, services, website, surrounding areas, and other information commonly asked about by guests
- Monitor arriving and departing flights and communicate with aircraft to coordinate services
- Use real-time system management (SIGops/SIGnet) to log and schedule requested services
- Promote and sell the Company’s services and products to aircraft passengers and crew
- Assist crews and guests with luggage, provide transportation from the facility to commercial terminal, hotel, or other nearby locations as required
- Identify crewmembers, passengers, visitors, and vendors in accordance with all security procedures
- Abide by emergency response procedures during critical events
- Understand, comply with, and enforce all Signature and airport security (physical, cyber and data) protocols
- Create accurate records pertaining to time worked and activities and services performed
- Use the Company contact management system to review, capture, and update customer preferences to provide a more personalized service experience
- Assist the Airside Experience team to ensure our guests receive an exceptional experience
Benefits
- Medical/prescription drug, dental, and vision Insurance
- Health Savings Account
- Flexible Spending Accounts
- Life Insurance
- Disability Insurance
- 401(k)
- Critical Illness, Hospital Indemnity and Accident Insurance
- Identity Theft and Legal Services
- Paid time off
- Paid Maternity Leave
- Tuition reimbursement
- Training and Development
- Employee Assistance Program (EAP) & Perks
