As a Guest Experience Specialist, you'll warmly welcome guests and crew members with professionalism, care, and a genuine commitment to creating exceptional moments.
Requirements
- Meet and greet guests and crews as they arrive at our facility and provide a warm, friendly greeting while escorting them to the front entrance, aircraft, or vehicles.
- Effectively collaborate, cooperate, and work closely with all team members, guests, and other visitors to ensure services are promptly and correctly handled in a professional and courteous manner.
- Accurately receive, dispatch, and completely process guest purchases and fuel transactions in accordance with Company procedures.
- Provide visitors with a wide array of concierge services including arranging reservations for hotel stays, ground transportation or rental cars, catering, and customs appointments as requested.
- Maintain a working knowledge of Signature’s facilities, services, website, surrounding areas, and other information commonly asked about by guests.
- Monitor arriving and departing flights and communicate with aircraft to coordinate services and assign to the Airside Experience Team.
- Promote and sell the Company’s services and products to aircraft passengers and crew.
- Assist crews and guests with luggage, provide transportation from the facility to commercial terminal, hotel, or other nearby locations as required, and fulfill special requests.
- Identify crewmembers, passengers, visitors, and vendors in accordance with all security procedures.
- Stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Company’s reputation if the work continues.
- Abide by emergency response procedures during critical events.
- Understand, comply with, and enforce all Signature and airport security (physical, cyber and data) protocols.
- Create accurate records pertaining to time worked and activities and services performed.
- Use the Company contact management system to review, capture, and update customer preferences to provide a more personalized service experience.
Benefits
- Medical/prescription drug, dental, and vision Insurance
- Health Savings Account
- Flexible Spending Accounts
- Life Insurance
- Disability Insurance
- 401(k)
- Critical Illness, Hospital Indemnity and Accident Insurance
- Identity Theft and Legal Services
- Paid time off
- Paid Maternity Leave
- Tuition reimbursement
- Training and Development
- Employee Assistance Program (EAP) & Perks
