Service Plumber

Carter’s Plumbing is seeking a Residential Service Plumber to provide unparalleled plumbing solutions and prioritize customer satisfaction. The company offers a strong family-oriented work environment with limitless opportunities for growth, new trucks, and brand new tools. The ideal candidate excels in plumbing, sewer, and drain work, possesses a great attitude, and thrives in a collaborative environment.

Requirements

• Diagnose common and diverse plumbing emergencies efficiently and accurately
• Perform plumbing services
• Provide clear explanations to customers
• Educate customers about their plumbing systems
• Maintain customer satisfaction rate through post-service surveys and feedback
• Achieve a best-in-class first-time fix rate
• Respond to service requests within defined time frames
• Meet or exceed monthly service revenue targets
• Identify opportunities for upselling and cross-selling
• Successfully enroll customers in service agreements
• Maintain a high level of productivity
• Keep track of service vehicle inventory and parts stock
• Maintain a perfect safety record
• Maintain accurate and up-to-date records in Service Titan
• Collaborate effectively with team members
• Uphold professional communication and appearance
• Maintain consistent punctuality and attendance

Benefits

• New truck
• New tools and equipment
• Commission-based pay
• Family-oriented work environment
• Limitless opportunities for growth