Customer Call Center Specialist I

We're looking for a Customer Call Center Specialist I to help customers achieve financial peace of mind in a fast-paced, multi-dimensional work environment.

Requirements

• Ability to read and comprehend complex instructions, short correspondence, and memorandums
• Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals, or government regulations
• Ability to effectively communicate orally or with written word depending on role
• Ability to efficiently navigate a multi system environment to resolve issues customers are experiencing
• Ability to problem solve by thinking critically and asking probing questions
• Ability to listen effectively and deescalate customer frustrations using empathy

Benefits

• Monthly bonus opportunity
• Promotion opportunity after meeting quality, training, and production goals