Customer Contact Center Specialist I
Simmons BankPine Bluff, Arkansas, United States
Posted April 1, 2026
Full Time
About the Company
We were founded as a community bank. More than 100 years later, we still act like one. For over a century, we’ve worked hard to help make our customers’ dreams come true – dreams like buying a home, starting a business or simply having the ability to manage your money safely and securely, anywhere you happen to be. Simmons Bank has 200 locations and employs 2,800 associates across our six-state footprint.
Job Description
Customer Contact Center Specialist I is a customer-facing role that requires excellent communication and problem-solving skills. The role involves delivering a best-in-class customer experience via multiple channels and resolving customer inquiries and concerns in a fast-paced environment.
Requirements
- Ability to read and comprehend complex instructions
- Ability to read and interpret documents such as procedures manuals
- Ability to effectively communicate orally or with written word
- Ability to efficiently navigate a multi system environment to resolve issues customers are experiencing
- Ability to problem solve by thinking critically and asking probing questions
- Ability to listen effectively and deescalate customer frustrations using empathy