Relocation Advisor I (Temp-to-Perm)

As a Relocation Advisor, you will provide essential support to relocating Government of Canada transferees and their families, delivering services via multiple channels, and managing expectations and requests to resolve issues timely and effectively. You will foster belonging and encourage authenticity, possess strong customer service and communication skills, and be highly organized with effective time management skills. The position is temporary and requires a strong desire to achieve the best outcome for transferee satisfaction.

Requirements

• Enhanced Security Clearance is required, as provided by the Government of Canada.
• Possess strong customer service and communication skills across multiple digital platforms, including video calls, chats, emails and phone calls
• Are highly organized with effective time management skills to manage multiple transferee requests at one time across a number of different clients
• Demonstrate relevant experience of working in a fast paced environment, delivering quality and timely services to meet service level agreements
• Are a self-starter with initiative and have the drive to succeed
• Are able to work independently as well as in a team environment; use your judgement to make sound decisions
• Are bilingual, which is highly advantageous
• Are keen to Identify areas for enhancement or improvement; work with management to systematically resolve

Benefits

• Comprehensive benefits package that includes choice of two Medical plans and two dental plans
• Retirement plan
• RRSP employer match (after 1 year)
• Life & Disability Insurance