Customer Support Executive

We are seeking a courteous and customer-focused Customer Support Executive to join our jewellery showroom in Trichy. The candidate will serve as the primary point of contact for walk-in and phone-based customers, providing detailed product information, resolving queries, and ensuring a seamless service experience.

Requirements

• Greet and attend to walk-in customers with a friendly and professional demeanor.
• Handle customer inquiries via phone, WhatsApp, or in person regarding products, prices, offers, and services.
• Assist customers in navigating product options (gold, diamond, silver) and support the sales team during peak hours.
• Coordinate with billing, inventory, and sales teams to provide accurate information to customers.
• Maintain detailed records of customer interactions, orders, and feedback.
• Follow up with customers for feedback, repairs, or custom orders.
• Manage complaints effectively and escalate unresolved issues to the showroom manager.
• Ensure the front desk and reception areas are neat, organized, and customer-ready.
• Support online orders, invoice generation, and customer registration processes, if applicable.
• Maintain confidentiality and professionalism while handling customer data and payment information.

Benefits

• No specific benefits mentioned