Technical Product Support Specialist
SITECHOklahoma City, Oklahoma, United States • Tulsa, Oklahoma, United States
Posted May 13, 2025
Full Time
About the Company
SITECH‑Texoma serves as a trusted Trimble and Spectra Precision dealer in Oklahoma and West Texas, delivering a comprehensive suite of advanced construction technologies. The company specializes in heavy‑and‑highway construction solutions, including GPS site positioning, 2‑D and 3‑D laser and GPS machine control, and laser transmitter sales and service. By integrating job‑site positioning with seamless office connectivity, SITECH‑Texoma enables contractors to streamline workflows and improve project accuracy. Its reputation for technical expertise, end‑to‑end support, and a single‑stop procurement experience distinguishes it as a preferred partner in the construction technology market.
Job Description
The Technical Product Support Specialist is responsible for-depth demonstrations, training and operational support for technical solutions related to site positioning systems. This position will also be a responsible for providing professional services solutions for our customers.
Requirements
- Maintain Subject Matter Expert (SME) level knowledge of UAV & Photogrammetry application
- Develop and demonstrate strong communication skills with end user customers, internal sales resources, external sales resources, and internal product support resources.
- Develop and demonstrate the skills necessary to support the assigned technologies.
- Train internal personnel on the assigned technologies.
- Train end user customers on the assigned technologies.
- Responsible for delivery of training & education for Total Station & UTS
- Assist with our ability to run Trimble machine control on competitive infrastructure
- Identify, troubleshoot and escalate/resolve uncommon hardware and software issues from team members and/or customers.
- Provide customer relationship management, prospecting and lead development activities in support of business development, sales growth and customer satisfaction.
- Develop quotations and present configurations / proposals to customers for potential sales.
- Maintain Subject Matter Expert (SME) level knowledge of UAV & Photogrammetry application.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
