At Skillsoft, we believe skills fuel growth. Our mission is to empower every organization and every learner to turn constant change into continuous growth. As a Customer Support Coordinator, you will be the primary point of contact for our clients, ensuring they receive exceptional service, support and value throughout their journey with our company.
Requirements
- Respond to customer inquiries via phone, email ensuring quick and effective resolutions
- Collaborate with internal teams to resolve technical or operational issues for the customer
- Understand customer goals and align our solutions to support their success
- Manage and resolve customer escalations with empathy and efficiency
- Serve as the main contact for assigned customers, addressing queries and providing solutions in a timely manner
- Develop and maintain strong, long-lasting relationships with clients
- Track customer engagement and product usage to identify opportunities for improvement
- Act as the voice of the customer within the company, sharing feedback with product, sales, and marketing teams