Customer Support Coordinator

At Skillsoft, we believe skills fuel growth. Our mission is to empower every organization and every learner to turn constant change into continuous growth. As a Customer Support Coordinator, you will be the primary point of contact for our clients, ensuring they receive exceptional service, support and value throughout their journey with our company.

Requirements

• Respond to customer inquiries via phone, email ensuring quick and effective resolutions
• Collaborate with internal teams to resolve technical or operational issues for the customer
• Understand customer goals and align our solutions to support their success
• Manage and resolve customer escalations with empathy and efficiency
• Serve as the main contact for assigned customers, addressing queries and providing solutions in a timely manner
• Develop and maintain strong, long-lasting relationships with clients
• Track customer engagement and product usage to identify opportunities for improvement
• Act as the voice of the customer within the company, sharing feedback with product, sales, and marketing teams