Service Manager

The Service Manager is responsible for managing the service department and service team, including overseeing day-to-day service operations, hiring and training team members, and promoting the sale of additional labor services, parts and accessories.

Requirements

• Oversee day-to-day service operations
• Hire, train, motivate, coach, monitor and evaluate the performance of all service team members
• Use manufacturer flat rate guides and Standard Service Operations (SSO’s) to determine the time allotted for the work
• Promote the sale of additional labor services, parts and accessories
• Maintain production reports on all service staff
• Develop and exceed budgets, and manage expenses and department profitability