VP, Technical Support Engineering - Slack
SlackChicago, Illinois, United States • New York, New York, United States • Seattle, Washington, United States • Atlanta, Georgia, United States • Indianapolis, Indiana, United States • San Francisco, California, United States • Austin, Texas, United States
Posted April 7, 2026
221900 - 390300 USD
About the Company
Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
Job Description
VP, Technical Support Engineering - Slack is a strategically significant leadership role within the Salesforce Customer Success organization, responsible for driving the global support strategy and engagement for Slack Support teams.
Requirements
- 12+ years in technical support, specifically handling complex issues for large-scale enterprise customers.
- 5+ years of experience at the executive level leading managers and individual contributors across multiple teams in a global, enterprise-scale organization.
- Proven track record of inspiring and leading global teams, consistently delivering results under time constraints while managing diverse stakeholders.
- Strong technical and financial acumen with a data-driven approach to managing talent, technology, and operational budgets.
- Ability to drive large-scale transformation and organizational change by building consensus and removing blockers across functions.
Benefits
- Time off programs
- Medical, dental, vision
- Mental health support
- Paid parental leave
- Life and disability insurance
- 401(k)
- Employee stock purchasing program
