Global Relay is seeking a transformational Vice President, Technical Support to lead and modernize a mission-critical, global support organization serving 20,000+ customers across highly regulated industries.
Requirements
- 15+ years of senior leadership experience in fintech, SaaS, or enterprise technology
- Proven track record leading and scaling global support organizations (100+ preferred)
- Experience operating in high-growth, high-pressure, and highly regulated environments
- Strong executive presence with the ability to influence C-suite stakeholders and enterprise clients
- Deep expertise in organizational design, operational transformation, and change leadership
- Data-driven mindset with a focus on measurable business outcomes
Benefits
- Comprehensive health benefits program
- Short-term / long-term disability insurance
- Annual allotted vacation days
- Paid sick days
- Maternity/parental leave enhanced program
- Commuter benefits
- Corporate bonuses
- 401(k)-retirement plan with company contribution matching
- Subsidized meal program
