Client Experience Director

Sleek is an independently owned experience partner delivering world class events and experiences for some of the biggest brands, across the globe. The Client Experience Director is a senior role responsible for owning the end-to-end client journey, ensuring a consistent, high-quality experience that drives Sleek’s commercial, strategic, and growth objectives.

Requirements

• Proven track record of managing multiple client accounts in a service business, preferably with agency experience and a broad portfolio of clients
• A demonstrable understanding of, and creative approach to, client satisfaction, personalisation techniques and effective and enduring relationship management
• Solid commercial reporting experience across a fast-paced portfolio of accounts with evidence of account growth and retention success

Benefits

• 27 days holiday (plus UK public holidays)
• Additional days holiday for each year of service (capped at 3)
• Week-day birthdays off
• Charity day
• Pay Day early finish Fridays (15:00)
• Standard Pension Plan
• Fitness membership or gym contribution
• Tech scheme, cycle to work scheme, EV scheme
• Private health care (after 1 years' service)
• Learning and development programmes, including the Sleek Academy, new joiner buddies, and external coaching programme
• Company social events inc. weekly office drinks and annual company offsite
• Opportunity to experience new destinations through Fam Trips