Retail Compliance Specialist

The Retail Compliance Specialist will administer and support field operations of all retail compliance activities, retailer relationship management, SOP maintenance, and operational support to mitigate customer risk associated with retail compliance issues.

Requirements

• Partners with Implementation team to provide retail compliance support for new customers.
• Drafts or updates retailer/customer specific work instructions and SOPs.
• Supports current customer requests for new retailer onboarding and current retailer updates.
• Monitors compliance-related integrations and provide support as needed to IT Team.
• Communicates updates and progress to customers and employees through Service Now tickets and email.
• Monitors and manages PO due dates for high priority customers to mitigate chargebacks.
• Supports operational teams by entering shipment details into retail web portals so carriers can be assigned, and shipments are ready for pickup.
• Reviews audits in SWIMS to ensure the right activity is captured and billed to customers to ensure high customer satisfaction.
• Works closely and trains the operations team to ensure retail specific guidelines and deadlines are met.
• Makes updates in SWIMS when necessary to transmit correct data mandated by retailers.
• Identifies and improves retail compliance processes and tasks.
• Completes other duties as assigned by the Solutions Architect