Key Account Retail
Smartbox GroupMilan, Lombardy, Italy
Posted November 26, 2025
Full Time
About the Company
Smartbox Group is a European pioneer in experience gifting, offering a curated catalog of nearly 15,000 leisure experiences ranging from stays and wellness to adventure and gastronomy. The company sells around 7 million experience gifts annually across 11 countries, generating close to €500 million in revenue and partnering with more than 41,000 hotels, restaurants, and activity providers. By focusing on "living more than owning," Smartbox delivers memorable moments that strengthen relationships, positioning itself as the industry leader in meaningful gifting. With a culture that values creativity, agility, and multilingual collaboration, Smartbox empowers employees to innovate in FMCG, e‑commerce, and tech to continually enhance the customer experience.
Job Description
The Key Account Retail will work in the RETAIL team to manage, develop, and strengthen commercial relationships with national retailers, optimizing sales performance and maximizing business opportunities.
Requirements
- Manage and develop the assigned customer portfolio
- Identify new distribution channels and develop and prospect new retailers
- Define and implement commercial strategies for each account
- Monitor and analyze sales results
- Coordinate and negotiate commercial conditions, contracts, and promotions with customers
- Collaborate with internal teams
- Plan and manage regular visits to customers
- Collect feedback from the market and customers
Benefits
- 401k Matching
- Retirement Plan
- Generous Paid Time Off
