Customer Success Lead
Smartly.ioNew York, New York, United States
Posted May 26, 2026
Full Time
About the Company
Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers.
Job Description
As a Customer Success Lead, you will lead and run a sub-team of Customer Success Managers and/or Associates, handle a portfolio of customers, and drive change to improve relationships and product adoption. You will mentor and coach team members, take ownership of revenue and feature adoption, and ensure high-quality customer experience.
Requirements
- Proven track record in Customer Success and/or Sales
- Desire to lead people and help them succeed
- Phenomenal understanding of the Smartly product and services
- Excellent knowledge of the digital marketing and paid social landscape
- Strong communication and interpersonal skills
- Track record of a commercial approach to enterprise account management
Benefits
- Five weeks paid time off (PTO)
- 11 company paid holidays
- Unlimited sick days
- Flexible in-office, hybrid, & remote work options
- Generous healthcare packages & mental health benefits
- Monthly wellness benefit and learning reimbursement opportunities
- 401K plus matching & equity grants
- Volunteer time off days & company donation matching opportunities
- Computer (MAC or PC), phone with plan