Senior Customer Success Manager

This role focuses on managing and growing a portfolio of global customers by helping them get the most value from Smartly’s platform. The Senior Customer Success Manager will partner closely with clients to improve performance, drive adoption, and align their business goals with Smartly solutions.

Requirements

• Manage and grow a portfolio of global customer accounts across platforms such as DV360, TikTok, YouTube, and Meta
• Build strong, trust-based relationships with both operational and executive stakeholders
• Drive adoption of Smartly solutions to improve customer performance, efficiency, and long-term retention
• Translate customer goals into clear success plans and measurable outcomes
• Partner with Product, Engineering, Creative, and Marketing teams to solve customer challenges and share insights that influence product development
• Act as a consultative partner by bringing industry knowledge, platform best practices, and strategic guidance to customers
• Lead commercial and strategic conversations, including business reviews, proposals, and expansion opportunities
• Contribute to internal initiatives that improve workflows, scale customer success practices, and enhance customer engagement
• Mentor peers and share best practices to support the growth of the global Customer Success team

Benefits

• Five weeks paid time off (PTO)
• 11 company paid holidays
• Unlimited sick days
• Generous healthcare packages
• Mental health benefits
• 401K plus matching
• Equity grants for all new Smartlies
• Wellness benefit
• Learning reimbursement opportunities
• Volunteer time off days
• Company donation matching opportunities