SMASH is a 501(c)(3) not-for-profit organization that aims to build a strong STEM workforce through academic learning and experiential engagement for high school and college students. We empower dedicated students in STEM fields through intensive education, rigorous coursework, and access to resources, aiming to cultivate success in college and careers. This is a pivotal time for SMASH as SMASH builds on the success of our programs.
Requirements
- Drive program efficiency by improving or creating processes and tools to ensure a successful delivery of SMASH Academy
- Develop and manage site program calendars, including communicating updates
- Ensure completion of site deliverables (e.g. pre + post assessment scores, attendance, staff and scholar surveys, final inventory, etc.)
- Respond to inquiries from multiple stakeholders, including scholars, families, staff, University contacts and SMASH National Office while classes are in session
- Collaborate with SMASH’s Communications team to facilitate video or media-related projects
- Establish and maintain a positive, professional relationship with SMASH scholars; serve as a role model during the academy
- Serve as point person for COVID-19 related protocols and procedures based on SMASH and University guidelines
- Work with key stakeholders, plan and lead logistics for workshops and events
- Collaborate with SMASH’s Development and Communications teams to facilitate site tours
- Respond to tech support needs of scholars and staff by identifying and resolving minor issues as well as escalating major issues to SMASH IT team
- Work with SMASH IT team to support and track scholar tech issues in our ticketing system
- Work with scholars to facilitate hardware repairs with external product vendors
- Monitor laptops and other technical equipment to ensure they operate as needed
- Assist with virtual classroom setup and troubleshooting, AV, Zoom, and presentation needs
- Work with Program Coordinators from other sites to resolve common tech problems
- Coordinate with Program Director to assist with distributing laptops as needed
- Lead SMASH site-specific Policies and Procedures Training for SMASH Facilitators with support from Program Director
- Ensure all created documents are uploaded and organized in designated site repository
- Collaborate with the Curriculum team to ensure LMS data is updated and utilized effectively at a Site level
- Editing and inputting information into various site documents and spreadsheets
- Maintain and systematize scholar contact, medical records and contracts
- Attend select events and trainings
- Attend various meetings on a regular basis including, but not limited to: Staff meetings, 1:1 Check-ins with Program Director, SMASH Community Meeting (weekly), Staff Closeout
