Service Delivery Engineer, MFG & QRA
Smith+NephewPune, Maharashtra, India
Posted May 14, 2026
Full Time
About the Company
Smith+Nephew is a global healthcare company that designs and manufactures technology for life-changing applications.
Job Description
Service Delivery Engineer, MFG & QRA, supports critical IT systems in a global healthcare company, troubleshooting incidents, managing service requests, and coordinating with internal and external teams. The role involves deploying updates, managing user access, and driving continuous improvement across the application lifecycle.
Requirements
- 1–3 years of experience in Level 2 IT application support, ideally within manufacturing, QMS or regulatory systems in life sciences or medical devices
- Hands-on experience with platforms like eQMS, RIMSYS, Calibration Systems, Document Management, or similar
- Strong communication and stakeholder management skills, with a calm approach under pressure
- Familiarity with ITIL practices and role-based access control (RBAC), plus experience coordinating with vendors and internal IT teams
Benefits
- Major medical coverage
- Policy exclusions and insurance non-medical limit
- Educational assistance
- Flexible personal/vacation time off
- Privilege leave
- Floater leave
- Paid volunteering hours
- Private health and dental plans
- Healthcare cash plans
- Income protection
- Life assurance
- Free cab transport facility for all employees
- One-time meal provided to all employees as per shift
- Night shift allowances