Senior Support Analyst I (Oracle EBS Support+ SQL+ ITIL)

Join our high-performing applications support team as a Senior Support Analyst I, providing technical leadership and support for Oracle EBS, SQL, and ITIL. Collaborate with end users and global IT teams to strengthen technical and leadership capabilities while contributing to support function growth and applications landscape evolution.

Requirements

• Manage incidents and requests queues in alignment with defined SLAs
• Support Product Managers and Product Specialists with application configuration as required
• Partner with Global Services teams to equip them for Level 1 and selected Level 2 support
• Keep customers informed with timely updates on the status and progress of incidents and requests
• Proactively identify and recommend product improvements and enhancements
• Ensure all fixes and resolutions are shared with Global Services and incorporated into their knowledge base
• Record all incidents and service activities accurately within the ServiceNow support portal
• Meet or exceed team and individual performance targets (SLAs and KPIs)

Benefits

• Comprehensive life insurance coverage
• Premium medical insurance for you and your dependents
• Generous annual leave balance
• Flexible and hybrid work solutions
• Remote work opportunities outside of country
• Company gratuity scheme
• Discretionary bonus program
• Relocation assistance
• Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition