Customer Service Representative
Society of ActuariesChicago, Illinois, United States
Posted April 3, 2026
20 - 22 USD
Full Time
About the Company
The Society of Actuaries, founded in 1889, is a leading actuarial professional organization, boasting over 32,000 members. It advances actuarial knowledge through rigorous research and data-driven analysis, providing valuable insights to employers, policymakers, and industry leaders on pressing financial and societal challenges. The organization delivers comprehensive educational programs and administers the prestigious Fellow, Associate, and Chartered Enterprise Risk Analyst credentials, ensuring actuaries are recognized as business leaders in risk measurement and management. By combining actuarial expertise with enterprise risk management and data analytics, the SOA uniquely positions its members to support financial security for individuals, organizations, and the public.
Job Description
Customer Service Representative supports students, members, non-members, and staff by responding to inquiries, processing orders, payments, and maintaining customer records. Responds to phone, email, and live chat inquiries in a timely manner and delivers an excellent customer experience.
Requirements
- Associate's degree in business or related field
- Minimum one year of experience in customer service/data entry environment
- Excellent communication skills, including verbal, listening, and written
- Solid skills with Microsoft Outlook, Word, Excel, Teams, OneDrive, Customer Case Tracking software, Customer Relationship Management (CRM) software, Telephone Call Center system, and Online Chat System
- Ability to handle difficult customer interactions with professionalism and empathy
- Ability to exercise sound judgment within established policies
- Ability to adapt to evolving systems, processes, and customer service tools
Benefits
- Competitive Compensation
- Generous Paid Time Off
- Professional Development
- Health and Wellness
- Disability Coverage
- Retirement Planning
- Maternal/Paternal Leave
- Flexible Work Environment
- Diversity and Inclusion
