Service Designer

The Service Designer will work in a multidisciplinary team to analyse the business by balancing user and business perspectives for the Indigo Program. This role will enable the AEC to develop and understand the expected state of capabilities and services of the Agency.

Requirements

• Two plus years experience as a UX Designer, Business Analyst, Service Designer or experience in Design/Strategy/Research
• Proven ability to plan, facilitate and document user interviews
• Demonstrated experience in the development and implementation of strategic service design
• Thorough understanding of service design process & activities and significant experience in applying human-centred design thinking
• Experience in taking the viewpoint of the user and analysing and improving a users experience or users journey
• Proven ability to work as part of a collaborative and highly motivated team
• Proven ability to deliver in a project and program environment under limited guidance
• Proven ability to identify and plan capability maturity improvements and business process improvements
• Strong communication skills, with the ability to translate between business and technical terminology
• Proven ability to communicate with influence, negotiate outcomes and manage complex stakeholder relationships
• Demonstrated personal drive and integrity whilst achieving results within legislative parameters
• Experience in and desire to mentor and upskill less experienced team members