Technical Support Engineer

We are seeking a Technical Support Engineer to join our team in Singapore. The successful candidate will support Solace clients to ensure they have a good experience and solve technical issues that might arise. The team is open to Intermediate or Senior Engineers for this position.

Requirements

• Deliver a superior customer experience
• Improving our infrastructure tooling, observability, and automation
• Contribute to the evolution of Solace Agent Mesh by supporting cutting-edge agentic AI capabilities
• Resolving incidents
• Handling service requests and provisioning by the customers
• Support partners and regional teams as part of a global team
• Participate in on-call rotation and provide 12x7 off-hours support
• Contribute to making the production environment more efficient, less error-prone, etc.
• Actively involved in development for scalable deployment (automation, tooling, etc.)

Benefits

• Generous Paid Time Off
• 401k Matching
• Relocation Assistance
• Tuition Reimbursement
• Visa Sponsorship