Associate Director/Director, Commercial Operations

The Associate Director/Director, Commercial Operations role at Soleno requires a passionate, analytical, and collaborative individual focused on building and overseeing the programs and initiatives that support patient access for our product(s).

Requirements

• Lead the development and implementation of our Commercial Operations capability to support Sales Operations, Marketing Operations, Analytics platforms, and Data Operations
• Champion the Promotional Material medical, legal, regulatory (MLR) review process and support OPDP submissions
• Manage the Digital content Management process – Digital Operations - marketing execution/websites/emails; including Print, Pack & Ship support of promotional material to field team
• Lead the Sales Operations support for patient and caregiver relationship management system (PRM), customer relationship management system - Veeva CRM and data change requests (DCRs)
• Enable and develop an Operations Support framework including SOPs, Data Dictionaries & Process Blueprints
• Lead all Commercial Operations vendor relationships that provide services and programs on behalf of Soleno
• Develop clear and measurable KPIs that align to company goals
• Ensure internal and external policy compliance as it relates to Commercial operations, programs, and materials
• Provide insights and metrics on Operations performance trends
• Identify strategic initiatives through active monitoring of industry trends to ensure commercial operations initiatives anticipate Sales Ops, Marketing Ops and Data and digital Ops needs and deliver best-in-class solutions
• Consistently execute multiple projects in a timely and on budget manner

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Medical, dental and vision insurance
• Paid vacation time
• Life insurance
• Disability insurance