Customer Engagement Representative

Role Overview

As a Customer Engagement Representative, you will deliver an exceptional customer experience by managing inbound and outbound calls, handling live chats, and responding to emails across multiple support channels.

What You Will Do

Manage inbound and outbound calls, handle live chats, and respond to emails across multiple support channels.

Why It Might Be a Fit

You will have a strong passion for Customer Care, excellent communication skills, and a target-driven mindset.

Requirements

• Proficiency in Romanian and English
• Excellent verbal and written communication skills
• Strong passion for Customer Care
• Excellent communication skills, patience, and ability to explain complex topics clearly
• Experience interacting with customers via calls, chat, and email
• Target-driven mindset
• Ambition, eagerness, and readiness to learn
• Ability to multitask and think quickly
• High attention to detail