Service Engineer for Australia Market

At SOLPLANET, we are driven by a simple idea: solar for everybody. We strive to create the best possible experience for distributors, installers and end users. That ́s why our solar inverters, energy storage systems and EV chargers are easy-to-install, reliable and user friendly.

Requirements

• Provide technical troubleshooting support to installers and other customers via phone or digital channels
• Provide commissioning support (Hybrid Model 50% Office Base)
• Actively collaborate with international and local colleagues/departments to effectively resolve customer issues
• Plan and coordinate the logistics to dispatch inverters for replacement and assist in the collection of inverters
• Support the qualification, onboarding and management of new service partners
• Accurately document all relevant case information using CRM software
• Deliver training sessions to customers or internal colleagues
• Continuously identify opportunities to improve products and processes in order to improve customer satisfaction and company cost-effectiveness
• Regularly collect feedback such as customer satisfaction to assist in continuous improvement of the after sales process

Benefits

• Giving you the unique opportunity to be part of a spirited and diverse team of passionate experts that work together within an exceptionally open-minded environment
• Assisting you in to develop, personally and professionally, to grow internally within an international environment which leverages your abilities, skills and expertise
• Providing you the unique opportunity to be part of an ambitious, energetic and rapidly growing Solplanet team with flat hierarchies, fast decision making and strong opportunities to successfully cultivate your long-term path within the renewable energy industry