Help Desk Technician - Tier I
Solvere OneVirginia, United States
Posted April 2, 2026
Full Time
About the Company
Solvere One has established a top-level Managed Service Provider (MSP) brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider.
Job Description
Solvere One has an open position for a Help Desk Technician, Tier 1, to provide support from our Dulles, Virginia headquarters. The duties of the position include fielding incidents via phone and email from client end-users.
Requirements
- Identifies, diagnoses, and resolves Tier 1 incidents for users of personal computer software and hardware, local network, the Internet, and new computer technology in a call center environment; communicates solutions to end-users.
- Delivers, tags, set up, and assists in configuring end-user PC desktop hardware, software, and peripherals.
- Performs minor desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements.
Benefits
- 401K
- PPO healthcare
- dental
- vision
- paid vacation