The Director of Engineering is the onsite leader of building, equipment and grounds condition of the hotel, responsible for maintaining a clean and organized maintenance shop, ensuring guest and associate satisfaction, expense control and product quality, and leading to their contribution to the overall goals of the hotel.
Requirements
- Manage day-to-day operations of the engineering areas and staff to ensure the quality and standards are meeting the expectations of the customers and employees.
- Implement and supervise the preventative maintenance of Mechanical/Electrical areas, public areas and Guest Rooms per established standards and schedules.
- Confer with vendors to obtain product and service information such as price, availability and delivery schedule.
- Process purchase requests for items needed by the Engineering department.
- Manage contractors while onsite, supervise work as needed and make sure work was properly performed.
- Inspect and evaluate the physical condition of facilities and recommend appropriate service improvements such as renovation, painting or furniture replacements.
- Ensure the building exterior is clean and well maintained.
- Communicate with department leaders about maintenance needs and work orders and ensure work orders are completed in a timely manner.
- Ensure pool is serviced, including making sure chemicals are properly adjusted and filters are cleaned.
- Perform maintenance and repairs on malfunctioning systems and equipment
- Coordinate, supervise, and perform preventive maintenance work.
- Order, receive supplies and maintain inventory of supplies and operating equipment.
- Review guest satisfaction survey results with employees.
- Ensure all Sonesta safety and sanitation standards are adhered to.
- Respond to guest complaints and ensure proper follow-up is completed.
- Maintain high standards of personal appearance and grooming.
- Perform any other job-related duties as assigned.
- Prepare weekly work schedules in accordance with staffing guidelines and labor forecast and adjust schedules throughout the week to meet business demands.
- Analyze guest satisfaction data to develop and implement plans to achieve established goals related to guest satisfaction scores.
- Assist with development of the Capital budget.
- Participate in the management of the department’s operating budget and assist in the development of the annual capital budget.
- Achieve budgeted revenues, control labor costs and expenses.
- Manage staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Actively participate and advise in the budget and forecasting processes which support the overall objectives of the hotel.
- Interview, hire, train, and promote Engineering staff.
- Provide consistent feedback and recommend disciplinary action when appropriate.
- Ensure employees receive proper training applicable to their position and career aspirations in accordance with company policy and/or local laws.
- Conduct pre-shift meetings with staff and review all information pertinent to the day’s business.
- Monitor, measure, and recognize performance of employees.
- Assist in the annual performance evaluations.
- Coach team by providing specific feedback to improve knowledge, skills and performance.
- Ensure employees are treated fairly and equitably.
- Handle employee issues in a professional and timely manner.
- Utilize and collaborate with resources across different departments and corporate office.
- Motivate employees to perform to their highest standard and establish a trusting environment to enrich the culture.
- Focus on the mission and well-being of the departments, hotel and company.
- Lead by example and operate with integrity and respect.
- Inspire your team to embrace and demonstrate Sonesta’s core values and the guest service standards.
Benefits
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
- Hospital Indemnity
- Critical Illness Insurance
- Accident Insurance
