Guest Service Agent
Sonesta HotelsAustin, Texas, United States
Posted May 12, 2026
Full Time
About the Company
Sonesta International Hotels is the 8th largest hotel company in the U.S.—and growing fast, with a uniquely diverse portfolio of owned, managed, and franchised properties in major cities.
Job Description
The Guest Services Agent (GSA) is responsible for delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager.
Requirements
- Deliver on the promise of Sonesta Service in all interactions with guests and clients
- Register guests, issue room keys, and provide information on hotel services and room location
- Accurately process all cash and credit card transactions
- Maintain the security of cash, credit card transactions, and guest information
Benefits
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
- Hospital Indemnity
- Critical Illness Insurance
- Accident Insurance