Support Analyst – ITIL Change Management
Sonoma Consulting Inc.Plano, Texas, United States
Posted August 4, 2017
Full Time
About the Company
Sonoma Consulting is one of the fastest growing national IT Consulting and Executive Search company in the United States.
Job Description
Support Analyst – ITIL Change Management role at Sonoma Consulting. Responsible for managing IT Change Management, overseeing ITIL Service Design and Transition processes, and striving to mature them through continuous improvement.
Requirements
- Strong ITIL process management experience, specifically focused on Change Management
- Familiarity with all other ITIL processes
- Proficiency in MS Visio, Word, Excel
- SOP writing/creation
- Strong relationship building/interpersonal skills
- Experience in documenting processes for Technical/IT related functions
- Good research & analysis skills
- Good interpersonal, communication and presentation skills
- Good organizational skills plus the ability to motivate people across the organization to provide solutions
- Previous experience working in a large organization
- Experience with current Change Management methodologies
- Experience with ServiceNow
- Agile / Scrum development
- Business Requirements gathering
- Process mapping
- Reporting analytics
- Familiarity with developing training using multiple methods