Telecom Operations Systems Engineer

Halo Group is a premier provider of IT talent. We place technology experts within the teams of the world’s leading companies to help them build innovative businesses that keep them one step closer to their customers and one step ahead of the competition.

Requirements

• Creates documentation relating to Networking and Telecom support as required
• Work with vendors on SLAs, procedures, technology, and migrations.
• Define work processes and procedures to ensure availability, support and stability of the environment.
• Ensure Telecom infrastructure is being administered in an effective fashion.
• Communicates with Business and Managed Services on Telecom needs
• Recommends Networking and Telecom related hardware, software, and services.
• Provides documentation for all phases as required by assigned projects
• Participates in various support reviews (requests, change orders) and brings follow-up action items to closure in a timely manner
• Provides immediate escalation support for problems escalated from the Network Administrator and Engineer
• Works with team to provides high level design in projects, including upgrades, acquisitions, and migrations
• Interacts with other Operations management and Senior personnel to resolve issues
• Defines plans for future growth and Enterprise demand
• Maintains a working knowledge of their field, advises the IT Operations Director of current trends relating to the Networking and Telecom environment or available products
• Defines and enforces best practices and implementations on the Enterprise
• Performs a variety technology related tasks, as assigned by the IT Operations Director
• Complete all tasks within assigned schedule and budget while maintaining a high level of quality
• Provide periodic and accurate feedback on status of assignments
• Identify and communicate problems that affect progress to the team
• Resolve, or seek resolution to problems, from peers, immediate manager, or other Operations personnel
• Define standards and procedures identified for work assignments
• Review and create all information and documents relevant to assignments in detail
• Maintain a positive work attitude, a high level of communication and cordial relations that foster team work
• Resolves requests or change orders in timely fashion