Call Center
SOS HR SolutionsLocation not specified
Posted December 11, 2025
Full Time
About the Company
SOS HR Solutions has delivered comprehensive, turnkey HR services across the Middle East since 1975, serving multinationals, large business houses, and government entities. The firm specializes in recruitment, specialized training, HR consultancy, and outsourcing, supported by a robust network of partners throughout the GCC and beyond. With over four decades of experience, SOS offers end‑to‑end solutions—from talent acquisition and assessments to resume writing and career development—ensuring clients receive tailored, high‑impact results. Its long‑standing reputation as a pioneer in the region makes it a trusted partner for organizations seeking to optimize human‑capital strategy and execution.
Job Description
Answering phones, responding to customer inquiries and complaints, and handling customer orders and complaints in a call center setting.
Requirements
- Answering phones from customers professionally
- Researching required information using available resources
- Handling and resolving customer complaints
- Providing customers with organization service and product information
- Identifying, escalating priority issues and reporting to high-level management
- Routing inbound calls to the appropriate resources
- Completing call notes and call reports as necessary
- Obtaining and evaluating all relevant data to handle complaints and inquiries
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
