Call Center Agent
SOS HR SolutionsKuwait
Posted December 11, 2025
Full Time
About the Company
SOS HR Solutions has delivered comprehensive, turnkey HR services across the Middle East since 1975, serving multinationals, large business houses, and government entities. The firm specializes in recruitment, specialized training, HR consultancy, and outsourcing, supported by a robust network of partners throughout the GCC and beyond. With over four decades of experience, SOS offers end‑to‑end solutions—from talent acquisition and assessments to resume writing and career development—ensuring clients receive tailored, high‑impact results. Its long‑standing reputation as a pioneer in the region makes it a trusted partner for organizations seeking to optimize human‑capital strategy and execution.
Job Description
Answer customer calls, provide satisfactory answers, de-escalate situations, and guide callers through troubleshooting and account reviews. Collaborate with other call center professionals and help train new employees.
Requirements
- Strong communication, both written and verbal
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- A patient and empathetic attitude
- Strong time management and organizational skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Troubleshooting skills
- Computer literacy
- Phone skills
- In-depth knowledge of a companys products and/or services
- Expertise in the customer service area they focus in
- Ability to speak multiple languages