Supervisor- Contact Center
SOS HR SolutionsKuwait
Posted January 5, 2026
Full Time
About the Company
SOS HR Solutions has delivered comprehensive, turnkey HR services across the Middle East since 1975, serving multinationals, large business houses, and government entities. The firm specializes in recruitment, specialized training, HR consultancy, and outsourcing, supported by a robust network of partners throughout the GCC and beyond. With over four decades of experience, SOS offers end‑to‑end solutions—from talent acquisition and assessments to resume writing and career development—ensuring clients receive tailored, high‑impact results. Its long‑standing reputation as a pioneer in the region makes it a trusted partner for organizations seeking to optimize human‑capital strategy and execution.
Job Description
Responsible for training & guiding call center staff, providing support, reports & resolving problems and complaints, and developing schedules to ensure adequate staffing levels.
Requirements
- Bachelors degree in Business Administration or related field.
- Minimum 7 years of experience in the same or related field.
- Experience in greeting Customers and identifying Customers needs.
- Experience in delivering Service to Customers in line with business standards, policies, and procedures