Call Centre Agent
SOS HR SolutionsKuwait City, Capital Governorate, Kuwait
Posted December 11, 2025
Full Time
About the Company
SOS HR Solutions has delivered comprehensive, turnkey HR services across the Middle East since 1975, serving multinationals, large business houses, and government entities. The firm specializes in recruitment, specialized training, HR consultancy, and outsourcing, supported by a robust network of partners throughout the GCC and beyond. With over four decades of experience, SOS offers end‑to‑end solutions—from talent acquisition and assessments to resume writing and career development—ensuring clients receive tailored, high‑impact results. Its long‑standing reputation as a pioneer in the region makes it a trusted partner for organizations seeking to optimize human‑capital strategy and execution.
Job Description
Handle inbound and outbound calls to assist customers with inquiries and issues, provide accurate information, and resolve problems.
Requirements
- Handle inbound and outbound calls
- Provide accurate information and resolve problems
- Document call details and customer interactions
- Achieve performance targets
- Follow call scripts and company procedures
- Escalate complex issues
- Participate in training sessions and team meetings