Customer Service Agent
SOS HR SolutionsKuwait City, Capital Governorate, Kuwait
Posted January 6, 2026
Full Time
About the Company
SOS HR Solutions, established in 1975, delivers end‑to‑end human‑resources services to multinationals, large business houses and local governments across the Middle East. The firm specializes in recruitment, HR consultancy, outsourcing, talent assessment, training and resume writing, positioning itself as a one‑stop partner for talent acquisition and workforce development. With more than four decades of experience, SOS has pioneered innovative HR solutions in the GCC, leveraging a robust network of associates and partners that spans both regional and international markets. Its Kuwait‑based headquarters serve as a strategic hub for delivering tailored, cost‑effective HR services to clients seeking to optimize talent management and operational efficiency.
Job Description
Customer Experience Specialist responsible for ensuring exceptional customer service and satisfaction through effective communication, issue resolution, and continuous improvement.
Requirements
- Bilingual: Arabic/English
- Minimum 3 years of experience in customer service or customer experience roles
- Fluent in both Arabic and English, with excellent written and verbal communication skills
- Strong problem-solving skills and ability to handle challenging customer situations
- Experience in common customer relationship management (CRM) software and other relevant tools
- Ability to multitask and prioritize in a fast-paced environment
Benefits
- Competitive salary package with performance-based incentives
- Opportunities for career growth and development
- Collaborative and inclusive work environment