Customer Experience Manager
SOS HR SolutionsKuwait City, Capital Governorate, Kuwait
Posted January 6, 2026
Full Time
About the Company
SOS HR Solutions, established in 1975, delivers end‑to‑end human‑resources services to multinationals, large business houses and local governments across the Middle East. The firm specializes in recruitment, HR consultancy, outsourcing, talent assessment, training and resume writing, positioning itself as a one‑stop partner for talent acquisition and workforce development. With more than four decades of experience, SOS has pioneered innovative HR solutions in the GCC, leveraging a robust network of associates and partners that spans both regional and international markets. Its Kuwait‑based headquarters serve as a strategic hub for delivering tailored, cost‑effective HR services to clients seeking to optimize talent management and operational efficiency.
Job Description
The Customer Experience Manager is responsible for ensuring that customers have a positive and seamless experience with the company at every touchpoint.
Requirements
- Develop and implement customer experience strategies
- Collect and analyze customer feedback
- Collaborate with marketing, sales, and support teams
- Lead initiatives to improve processes and systems
- Develop and deliver training programs
- Develop and implement strategies to improve customer retention and loyalty
- Prepare and present regular reports on customer experience metrics
Benefits
- Competitive salary
- Benefits package
- Opportunities for professional growth and development