Head of Retail Salon, Hong Kong

The Head of Retail Salon, Hong Kong is responsible for leading the Salon business strategy, achieving sales targets, and creating an ultra-luxury environment. The role requires experience in luxury retail and store management, with a focus on customer service, team management, and marketing.

Requirements

• Bachelor’s Degree required, ideally in relevant area of study/interest
• Minimum 7 years of sales experience in the field of Luxury Retail and/or Store Management
• Required experience in managing direct reports within a Retail/Luxury/Hospitality environment
• High standards of client services and luxury hospitality
• Ability to motivate and lead a team in achieving company goals
• At ease in engaging, networking and selling to HNWI and UHNWI
• General knowledge on luxury products and industry trends
• Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy
• Customer oriented, strong collaborative spirit, and excellent communication skills
• Able to work retail hours including weekends and to travel for events or client meetings
• MS office and Computer literacy
• Fluent in Cantonese and English; proficiency in Mandarin and other language skills a plus