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Job description
Provide technical expertise and support for Salesforce-based applications, manage ticket queues, and ensure high-quality service. Work in a fast-paced environment, balancing scheduled service activities with urgent support requests.
Resolve application issues, manage ticketed query systems, maintain technical documents, and develop reports for teams. Act as a liaison between users and technical teams, provide desktop support, and create/maintain documents for technical upgrades.
Ideal candidate has experience supporting Salesforce-based applications, strong customer support skills, and ability to manage high-pressure situations. Nice-to-have qualifications include QA/testing experience, certifications, and public sector experience.
Company
Corporate Services • Tech, Software & IT Services
Source Code is a global STEM consulting and workforce solutions firm that connects top talent with leading organizations across healthcare, government, energy, finance, and technology. Leveraging expertise in technology, cloud, AI, machine learning, mobile, IoT, and information technology, the company delivers tailored consulting and talent sourcing services that accelerate digital transformation. By fostering dynamic partnerships that nurture growth for both clients and consultants, Source Code consistently delivers measurable impact and long‑term success. Its reputation for deep industry knowledge and a collaborative culture makes it a trusted partner for some of the world’s largest enterprises.
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