Customer Care Specialist
SOUTHERN BANKPoplar Bluff, Missouri, United States
Posted April 9, 2026
Full Time
About the Company
Southern Bank, founded in 1887, is a public, FDIC‑insured community bank that serves more than 40 communities across Missouri, Arkansas, and Illinois. With $2.4 billion in assets, the bank offers a full suite of personal, small‑business, and commercial banking products tailored to local needs. Southern Bank’s long‑standing commitment to customer service and community investment sets it apart in the region, while its status as an equal‑housing lender underscores its dedication to fair and inclusive banking practices. Its growth since 2009 reflects a strategy of expanding digital capabilities and deepening relationships with local businesses.
Job Description
Provides quality service and sells products via telephone to bank customers in an efficient and professional manner. Researches and resolves customer requests and answers inquiries with regard to account maintenance, balance transfers, stop payments, statement requests, etc.
Requirements
- Ability to use/learn current technology and software applications related to position
- Solid customer service and problem resolution skills
- Good follow through
- Excellent interpersonal, verbal and written skills
- Strong organizational skills