Customer Service Agent - MHT
Southwest AirlinesManchester, New Hampshire, United States
Posted May 28, 2026
40440 - 40440 USD
About the Company
At Southwest®, everything we do—from our smiling People to our policies—is designed to let you go with Heart. No matter what comes up in your travels, we’ve got your back. Because while any airline can fly you, only Southwest lets you go with Heart. Application fees don’t fly. The only way to apply for a job at Southwest Airlines is through careers.southwestair.com. We'll never ask for any payment for your application or training.* *Destination 225° is a Southwest Airlines program. Applying is free; however, candidates advancing through the selection process are responsible for all costs incurred.
Job Description
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. We are looking for a Customer Service Agent to provide friendly service to and maintain positive relationships with all internal and external Customers. The ideal candidate will work in a cooperative spirit to ensure the success of our Company and provide legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs.
Requirements
- Provides friendly service to and maintains positive relationships with all internal and external Customers
- Works in a cooperative spirit to ensure the success of our Company
- Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs
- Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems
- Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal
- Completes forms and reports as required by the Company
- Writes irregularity and complaint reports as required
- Duties may vary due to the size and organization of the station
Benefits
- Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
- Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution up to 10% of your eligible earnings
- Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit
- Competitive health insurance for you and your eligible dependents
- Southwest offers health plan coverage options that start from the first day of employment