Sr AI Engineer
Southwest AirlinesTelangana, India
Posted May 17, 2026
Full Time
About the Company
At SouthwestÂź, everything we doâfrom our smiling People to our policiesâis designed to let you go with Heart. No matter what comes up in your travels, weâve got your back. Because while any airline can fly you, only Southwest lets you go with Heart. Application fees donât fly. The only way to apply for a job at Southwest Airlines is through careers.southwestair.com. We'll never ask for any payment for your application or training.* *Destination 225° is a Southwest Airlines program. Applying is free; however, candidates advancing through the selection process are responsible for all costs incurred.
Job Description
As a Sr AI Engineer Global, you'll build and operate production-ready AI services that are reliable, secure, and scalable. You'll contribute across the full lifecycle: implementing solutions, automating deployments with IaC and CI/CD, instrumenting observability (logs, metrics, dashboards), and improving operational readiness through strong debugging and testing practices.
Requirements
- Drive the design and building and operation of task-oriented agents (planner/executor, tool routing, HITL checkpoints, fallbacks, circuit breakers) with clear interfaces and SLOs.
- Drive the design and productionization of retrieval/grounding pipelines (RAG, structured APIs, metadata/knowledge graphs), including chunking, summarization, embeddings lifecycle, and relevance tuning.
- Serve as technical SME for prompt engineering efforts including authoring modular system/instruction prompts and tool specs; drive versioned prompt libraries, A/B variants, and promotion criteria.
- Drive evaluation strategy by defining per-use-case eval suites (functional, behavioral, safety, latency, cost); drive automation of offline/online evals and eval gates into CI/CD pipelines.
- Drive implementation of PII redaction, policy-as-code checks, guardrails, and compliant audit trails across agents and context pipelines.
- Drive optimization efforts for context size, caching, rerankers, model selection, and tool routing to reduce cost per successful task.
- Serve as technical lead for data engineering efforts including schemas/data contracts, batch/stream ETL for context stores, embedding jobs, and freshness SLAs (with Data Platform).
- Drive integration efforts with runtime frameworks (e.g., LangGraph/AgentCore, Bedrock Agents/Guardrails) and enterprise systems.
- Drive documentation standards and mentor team on efforts including agent cards, runbooks, and playbooks; drive development of templates and internal libraries for repeatable delivery within the Southwest Airlines AI community.
- Mentor AI engineers through coaching and training.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship