Technical Support Representative

Technical Support Representative at Spark Wiz Limited, an engineering consulting firm, providing technical assistance and support to clients and internal teams.

Requirements

• Bachelors degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience.
• Prior experience in a technical support role is preferred but not required; engineering or technical backgrounds are a plus.
• Familiarity with engineering software and systems, such as CAD tools, project management software, or data analysis applications.
• Strong analytical and troubleshooting skills with the ability to diagnose and resolve technical issues.
• Excellent verbal and written communication skills with the ability to convey complex technical information clearly.
• Demonstrated ability to provide exceptional customer service and support in a professional manner.
• Strong organizational skills with attention to detail and the ability to manage multiple tasks efficiently.

Benefits

• 401(k)
• Dental insurance
• Health Insurance
• Life Insurance
• Paid time off