Care Representative

Join Specialized in making the world a better place through the power of bicycles and build your dream career at the same time. As a Care Representative, you'll provide independent Specialized retailers and consumers with the best customer experience possible.

Requirements

• Experience in a retail or customer service role
• Proven experience in supplier or retail sales
• Strong business insight and curiosity about the cycling industry
• Ability to balance consistently achieving a high level of customer satisfaction and closing sales
• Strong written and oral communication skills
• Hands-on technical ability to problem solve in a relevant field
• The ability to multitask, prioritize, and remain calm when dealing with difficult customers
• Proficiency with PCs, CRM systems, and the MS suite
• Live and breathe our core values: The Rider is Boss
• A passion for bikes and a desire to make a positive impact for riders

Benefits

• PPO, EPO, HMO Kaiser and HDHP competitive Healthcare benefit plans offered
• Dental and Vision plan
• Health Savings Account with a company paid HSA Contribution
• 401(k) Matching up to $5,000 plus company paid retirement plan fees
• Profit Sharing Plan
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance program
• Sick, Vacation and Paid Holidays
• Employee discounts and perk program
• Parental Leave
• Specialized bike for new baby
• Education and events reimbursement