Service Technician is the front line and point person for our brand to the rider, encouraging successful and profitable retail by taking technical expertise to the next level as a driver of outstanding in-store brand experiences.
Requirements
- Meet and make a connection with riders, ask qualifying questions, and listen to riders' needs
- Speak authoritatively on technical matters related to bicycles
- Assist customers in an enthusiastic and courteous manner
- Responsible for properly taking in all service work and setting and exceeding rider expectations
- Maintain knowledge expertise of all merchandise in department to effectively assist customers
- Deliver best-in-class rider-service that ensures ongoing service and high levels of rider satisfaction
Benefits
- Competitive health care
- Dental
- Vision
- Health Savings Account (HSA)
- Short and Long Term Disability
- Company sponsored life insurance
- Optional Term Life Insurance
- Optional Critical Illness insurance
- Optional Critical Accident insurance
- Competitive vacation package
- 401(k) with match
- 8 Weeks paid parental leave
- Paid company holidays
- Employee discounts on all product
- Deep partner retail discounts
- Fitness & Events Reimbursement
- Employee Assistance Program
- Commuter Benefits