We are seeking an experienced and hands-on Level 3 NOC Engineer to join our Global Network Operations Center. The ideal candidate will have extensive Linux and networking experience, a proactive mindset, and a passion for diving deep into technical issues to resolve incidents, improve systems, and support mission-critical applications in challenging, distributed environments.
Requirements
- Monitor and troubleshoot distributed edge compute and Versa SD-WAN platforms to ensure high availability and performance.
- Respond to escalated incidents from Level 1/2 teams, performing deep-dive diagnostics across Linux, virtualized, containerized, and cloud environments.
- Perform advanced troubleshooting of complex production systems—e.g., out-of-memory issues, application crashes, packet loss, or routing anomalies.
- Use observability and monitoring tools (e.g., Grafana, SolarWinds, DataMiner) to detect and act on system anomalies; contribute to alert optimization and dashboard tuning.
- Support changes and updates to compute nodes, appliances, and edge services under formal change control processes.
- Participate in service restoration, incident post-mortems, and root cause analysis.
- Collaborate on recurring issue identification and automation opportunities to reduce manual effort.
- Create and maintain operational documentation, troubleshooting guides, and SOPs/runbooks.
- Participate in a global 24/7 shift-based coverage as needed.
Benefits
- Competitive salary
- Benefits package
- Opportunities for professional growth and development