NOC Engineer - Level 3

We are seeking an experienced and hands-on Level 3 NOC Engineer to join our Global Network Operations Center. The ideal candidate will have extensive Linux and networking experience, a proactive mindset, and a passion for diving deep into technical issues to resolve incidents, improve systems, and support mission-critical applications in challenging, distributed environments.

Requirements

• Monitor and troubleshoot distributed edge compute and Versa SD-WAN platforms to ensure high availability and performance.
• Respond to escalated incidents from Level 1/2 teams, performing deep-dive diagnostics across Linux, virtualized, containerized, and cloud environments.
• Perform advanced troubleshooting of complex production systems—e.g., out-of-memory issues, application crashes, packet loss, or routing anomalies.
• Use observability and monitoring tools (e.g., Grafana, SolarWinds, DataMiner) to detect and act on system anomalies; contribute to alert optimization and dashboard tuning.
• Support changes and updates to compute nodes, appliances, and edge services under formal change control processes.
• Participate in service restoration, incident post-mortems, and root cause analysis.
• Collaborate on recurring issue identification and automation opportunities to reduce manual effort.
• Create and maintain operational documentation, troubleshooting guides, and SOPs/runbooks.
• Participate in a global 24/7 shift-based coverage as needed.

Benefits

• Competitive salary
• Benefits package
• Opportunities for professional growth and development