IT Service Engineer

We are looking for an IT Service Engineer to join our team and support key client projects. The role involves day-to-day delivery of services, resolving incidents, and coordinating technical activities with local and remote IT support units.

Requirements

• Proven experience in IT Service Delivery
• Working knowledge of Enterprise Level printing software (i.e. Uniflow)
• Previous Experience in supporting 'Follow Me' printing solutions
• Work Experience (5+) with the Management of multiple print servers at remote locations
• Proven experience handling customer and vendor relationship
• Working knowledge of ITIL and its processes
• Proficient in the creation and maintenance of Service documentation (Standard Operation Procedures and Instructions)