Front Desk Agent
Spire HospitalityBirmingham, Alabama, United States
Posted January 26, 2026
Full Time
About the Company
Spire Hospitality is a seasoned hotel management firm with over 35 years of industry expertise, offering end‑to‑end services from operations and revenue management to sales, marketing, and food & beverage for both branded and independent properties. The company specializes in 3rd‑party hotel management, resort operations, and guest‑relations solutions that elevate the guest experience while driving asset value. Its collaborative, transparent leadership and high‑performance culture empower teams to deliver personalized, unforgettable stays. Spire’s commitment to people, passion, and purpose sets it apart as a trusted partner for property owners seeking sustainable growth and exceptional guest satisfaction.
Job Description
As Birmingham’s longest-running hotel, The Redmont offers a unique experience combining 1920s charm with contemporary luxury. We are seeking a Front Desk Agent to provide exceptional service to our guests.
Requirements
- Deliver unparalleled service, courtesy, and care to our guests
- Respond promptly and effectively to guest questions and requests
- Streamline the check-in and check-out process for guests
- Answer incoming phone calls with promptness and professionalism
- Excel at multitasking in a dynamic environment
- Resolve guest concerns with attentive service recovery
Benefits
- EARLY PAY OR EARNED WAGE ACCESS
- medical
- dental
- vision
- pet discount program
- identity theft protection
- pre-paid legal support
- flexible spending accounts
- matched 401K
- life
- critical accident or illness
- short- & long-term disability
- paid time off
- wellness programs
- hotel discounts